Your Voice Matters
Complaints policy.
Compliment, suggestion or concern, we want to hear it. Feedback from the providers we staff for and the workers we place is how we improve.
How we handle complaints
All submissions are treated with strict confidentiality, and we respond to all feedback within two business days.
Anonymous submissions are accepted. Worker concerns are handled separately from client organisations, so raising an issue does not put your placements at risk.
Urgent or safety-related matters should go to our 24/7 on-call line on 0451 870 447 rather than a form. That line handles incidents, safety concerns and shift-critical issues at any hour.
Your escalation rights
NDIS and aged care complaint rights are fully respected. You may escalate to the NDIS Quality and Safeguards Commission, the Aged Care Quality and Safety Commission, or the Fair Work Ombudsman at any time, and we will support that process.
You do not have to come to us first, and we will not treat escalation as a reason to alter or withdraw service.
Making a submission
Use the feedback and complaints form on this site, call 0451 870 447, or email [email protected].